"When someone doesn't get in touch at all, it hurts especially"

SZ-Magazin: Ms. Hofmann, why do we so often resort to phrases like "Everything will be fine" or "We'll be alright again" when we want to comfort someone? Madeleine Hofmann: When someone close to us is sad, we feel the need to immediately improve their situation. But we don't have to. It's okay to be sad – and it takes time before you're even able to receive comfort.